alanodt2 | Privacy Policy – Your Data, Your Rights

01. Introduction

alanodt2 operates the gaming and sports betting platform accessible at alanodt2.onl and through the official Android app. When you use the platform — whether browsing as a guest, registering an account, depositing PKR, placing a cricket bet during a PSL fixture, or spinning through the slots library — certain information about you is collected and processed.

This Privacy Policy explains what information we collect, why we collect it, how it is used, how long we keep it, and what rights you have over your own data. It applies to all users of the alanodt2 website and mobile app regardless of how they access the platform.

By registering an account on alanodt2 or continuing to use the platform after this policy has been updated, you confirm that you have read and understood the practices described here. If you do not agree with any part of this policy, you should stop using the platform and contact support to request account closure.

02. What Information We Collect

We collect information in two ways: information you give us directly, and information that is generated automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and contact details (email address and mobile number) provided during registration.
• Identity documents submitted for account verification — such as a CNIC or passport — when requested as part of our verification process.
• Payment method details used for PKR deposits and withdrawals, including JazzCash account references, Easypaisa wallet numbers, Raast IDs, and bank account details. We do not store full card numbers on our servers; payment processing is handled by PCI-compliant third-party providers.
• Messages and queries submitted through customer support channels.
• Responsible Gaming preferences such as deposit limits or self-exclusion requests that you set through your account.

Information collected automatically:

• IP address, device type, operating system version, and browser or app version used to access the platform.
• Session activity including pages visited, games opened, bet history, deposit and withdrawal transactions, and time spent on the platform.
• Cookie identifiers and similar tracking data used to maintain your login session and remember your preferences.
• Approximate geolocation derived from your IP address. We do not access GPS or precise device location.

03. How We Use Your Information

We use the information we collect strictly for the purposes of operating the alanodt2 platform, keeping it secure, and improving your experience. The table below summarises the main purposes and the data involved.

We do not use your personal information for automated decision-making that produces legal effects on your account without human review. If your account is flagged for investigation by our security systems, a member of our team will review the case before any action is taken.

If you have opted into promotional communications at the time of registration or through your account settings, we may send you information about bonuses, new game launches, PSL betting promotions, and other offers. You can opt out of these communications at any time by updating your notification preferences in your account settings or by contacting support.

04. Payment Information & PKR Transactions

alanodt2 supports PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and debit or credit cards. When you make a transaction, the payment is processed by a third-party payment provider that is responsible for the secure handling of your financial credentials.

alanodt2 retains transaction records — amounts, dates, payment method type, and transaction reference numbers — for account management, withdrawal processing, and fraud prevention purposes. We do not store your full card number, CVV, or mobile wallet PIN on our own servers.

Transaction records are retained for as long as your account remains active and for a period following account closure as required for financial record-keeping purposes. For disputed transactions, records may be retained until the dispute is fully resolved.

05. Sharing with Third Parties

alanodt2 does not sell or rent your personal information to any third party. We share data only in the following specific and limited circumstances:

• Payment processors: Your payment method details are shared with our payment processing partners — including JazzCash, Easypaisa, Raast, and card processing networks — solely to complete the transaction you have initiated. These providers are bound by their own privacy and security standards.
• Game providers: When you launch a casino game or slot from a third-party game provider, your session token and game activity are shared with that provider to operate the game. Game providers do not receive your full name, contact details, or payment information.
• Identity verification services: If we require you to submit identity documents, these may be processed by a third-party identity verification provider. Such providers are contractually bound to process your data only for the purpose of verification.
• Legal and regulatory requirements: We may disclose account information or transaction records to law enforcement or relevant authorities where we are required to do so by applicable law, or where disclosure is necessary to prevent fraud, money laundering, or other serious harm.
• Business transfers: In the event of a merger, acquisition, or transfer of the alanodt2 business, user account data may be transferred as part of that transaction. You will be notified if such a transfer materially affects how your data is handled.

In all cases, we share only the minimum information necessary for the stated purpose. We do not share data with advertising networks, social media platforms, or data brokers.

06. Cookies & Tracking Technologies

alanodt2 uses cookies and similar technologies on the website and app. A cookie is a small file stored on your device that allows the platform to recognise your browser across sessions. We use the following types:

• Essential cookies: Required for the platform to function. These keep you logged in during your session, maintain your account state while navigating between pages, and remember your preferred language settings. You cannot opt out of essential cookies without losing access to core platform features.
• Analytics cookies: Used to understand how players navigate the platform — which sections are most visited, where users spend time, and where they encounter issues. This data is aggregated and does not identify you individually. We use this to improve the platform experience.
• Preference cookies: Remember settings you have chosen, such as your game display preferences or notification choices, so you do not have to set them again on each visit.

We do not use third-party advertising cookies or load tracking pixels from social media or advertising networks on the alanodt2 platform. Your browsing behaviour on alanodt2 is not shared with or tracked by external advertising platforms.

You can manage cookie settings through your browser preferences. Blocking essential cookies will affect your ability to stay logged in and use the full platform. Blocking analytics or preference cookies will not prevent you from using core features.

07. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure to comply with our financial record-keeping obligations, respond to any outstanding disputes, and meet legal requirements.

• Active account data — including personal details, transaction history, and game activity — is retained throughout the lifetime of your account.
• Following account closure, transaction records and account identity information are typically retained for a period of up to five years for financial and legal compliance purposes.
• Support communications are retained for up to two years from the date of the last interaction.
• Anonymised analytics data, which contains no personal identifiers, may be retained indefinitely for platform improvement purposes.

If you request account deletion, we will remove your personally identifiable information from active systems as soon as reasonably practicable, subject to retention requirements. Records that must be kept for legal or financial compliance purposes will be stored securely and used only for those specific purposes.

08. Security Measures

Protecting your personal information and PKR account balance is a core operational priority at alanodt2. The security measures we have in place include:

• All data transmitted between your device and alanodt2 servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing — we cannot view your password, only verify it.
• Payment processing is handled by PCI-compliant providers; full card details are not stored on alanodt2 servers.
• Access to user data within alanodt2 is restricted to staff members who require it to perform their role, and is governed by internal access controls.
• Our systems are monitored continuously for suspicious activity, unusual access patterns, and potential security threats.

While we implement industry-standard security practices, no online platform can guarantee absolute security against all threats. In the unlikely event of a data breach that affects your personal information, we will notify you as promptly as possible through the contact details on your account.

09. Your Rights Over Your Data

You have meaningful rights over the personal information alanodt2 holds about you. These include:

• Right to access: You can request a summary of the personal information we hold on your account at any time.
• Right to correction: If any of your personal details are inaccurate or out of date, you can update them through your account settings or by contacting support.
• Right to deletion: You can request deletion of your account and personal data. Deletion requests are processed subject to our data retention requirements for financial and legal compliance.
• Right to restrict processing: In certain circumstances, you can ask us to restrict how we process your data while a query or dispute is being resolved.
• Right to withdraw consent: Where our processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, contact our support team at [email protected] with your registered account email address and a description of your request. We will respond within a reasonable timeframe. We may need to verify your identity before actioning a request to protect against unauthorised data access.

10. Minors

alanodt2 is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, you may not register or use alanodt2 under any circumstances.

If we discover that an account has been registered by or on behalf of a minor, the account will be immediately closed, any balance will be reviewed in accordance with our Terms and Conditions, and all associated personal data will be deleted from our systems. If you believe a minor has registered on the platform, please contact us at [email protected] so we can investigate promptly.

11. Updates to This Policy

alanodt2 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When material changes are made, registered users will be notified via email or an in-platform notification. The updated policy will be published on this page with a revised "Last Updated" date.

Your continued use of alanodt2 after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically. If you disagree with a material change, you may request account closure before the effective date of the update.

12. Contact & Privacy Queries

If you have any questions about this Privacy Policy, how your personal data is used, or want to exercise your data rights, please reach out to our support team. We are here seven days a week and respond in Pakistan English.